TRANSFORMING EMPLOYEE ENGAGEMENT

Challenge

‍The Department of Health Care Finance (DHCF) faced multiple challenges,including the need to enhance employee engagement, streamline intra-agencycustomer service requests, and consolidate information into a centralizedportal. Their goal was to create a seamless, one-stop platform for easy accessto information and services while also laying the foundation for a moreinclusive workplace. Additionally, DHCF saw the potential of leveraging AI toefficiently address common employee queries.

Industry:

Government

Location:

Washington, DC

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Solution:

Avid Systems proposed and implemented a comprehensive solution using theMicrosoft Power Platform as the foundation for DHCF Pulse. This platformwas developed with Microsoft Power Pages and a PowerApps Model-DrivenApplication (MDA) to provide an optimal user experience. Key features of thesolution include:

Model-Driven Application for efficient case management.
Power Pages for a modern, user-friendly interface.
Power Automate and Dataverse for streamlined processes and data management.
Power Apps Virtual Agent for AI-powered query resolution.

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Result

Avid’s Power Platform solution has brought significant improvements to DHCF operations:

Enhanced Employee Engagement: The DHCF Pulse portal fosters collaboration and improves employee satisfaction.
Streamlined Intra-Agency Customer Service: The portal efficiently tracks service requests, ensuring timely resolutions.
Centralized Portal: A one-stop platform that enhances accessibility and workflow efficiency for all employees.
Cost Optimization: Automation and improved service delivery have led to reduced operational costs.
Foundation for Inclusivity and Equity: The platform supports initiatives to promote workplace inclusivity and equity.
AI-Powered Query Resolution: AI capabilities effectively address common employee queries, reducing the workload on HR staff.