ENHANCING DC PUBLIC SERVICE COMMISSION'S INTERNSHIP PROGRAM

Challenge

To support thecontinued development of its internship program, the DC Public Service Commission adopted a digital solution to bring greater structure and clarity tohow internship applications are managed. The agency aimed to make the process easier to follow for applicants and more practical for staff to administer.

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Industry:

Government

Location:

Washington, DC

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Solution

To support the DC Public Service Commission's goals of delivering a straightforward internship experience, Avid Systems tailored its Intern Application Tracking System to align with the agency's needs. As a core module of Syncora Youth Employment Program Management System (Syncora YEPMS), it was a strong match for the Commission's operational priorities, offering an easy-to-use approach to manage applications in a clear and structured way.

The Application Tracking System consists of two key components:

‍Public-Facing Portal – an online platform where students can submit applications and track their status.
Intern Management System - A back-end tool that enables Commission staff to review applications, manage communications, and oversee the selection process.

Avid Systems configured these tools in close collaboration with the Commission to ensure they matched existing workflows. To support adoption, Avid also providedtraining sessions, user materials, and technical assistance to help staff feel confident using the platform in their daily work.

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Results

With the new system in place, the DC Public Service Commission was able to:

Shorten the time needed to handle internship applications
Improve communication and transparency for students during the application process
Free up administrative time for staff to focus on program quality and outreach

The platform brought noticeable improvements to both internal workflows and applicant experience.

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Conclusion

The DC Public Service Commission’s collaboration with Avid Systems strengthened its internship program by supporting existing workflows with a structured, technology-enabled process. The Application Tracking System, delivered as part of Syncora YEPMS, enabled the agency to provide a more accessible and manageable experience for both applicants and administrators. The Application Tracking System is one of the key modules in Syncora YEPMS, a public-sector-ready platform that enables agencies to oversee the full lifecycle of youth employment programs from application submission and selection to placement and program management. This implementation demonstrates how purpose-built digital tools can reinforce and enhance established public service operations.

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